FAQ

When will my order ship?

Jerseys typically take 4-5 weeks to arrive, plus additional processing time. Processing times may vary depending on your order, especially for custom or made-to-order jerseys, which may require more time before shipping.

When will I receive my tracking number?

After your order has been processed and handed over to the courier, it may take 2-3 days for the tracking number to be generated and sent to you.

Which currency will I be charged in?

All orders are processed in USD. However, we offer a currency converter on our website, allowing you to view prices in your preferred currency. At checkout, you will be charged in USD at the most current exchange rate.

Will I receive a confirmation number when I place my order?

Yes, all customers will receive an order confirmation number via email within minutes of placing their order.

Who can I contact if I have an issue with my order?

If you have any questions or concerns about your order, please reach out to us at info@sportsjerseydirect.com and we'll be happy to assist.

How can I pay?

We accept all major credit cards, including Visa, Mastercard, Discover, and Amex. You can also pay through PayPal for added convenience.

Is checkout on your site secure?

Absolutely! Sports Jersey Direct takes your security seriously. Our checkout process is Level 1 PCI DSS compliant, meaning we adhere to strict standards to ensure your payment information is protected against fraud.

Will I need to pay customs fees?

In most cases, you will not be required to pay customs fees. However, customs duties may apply depending on the value of the items and the regulations in your country. Any customs fees, taxes, or import duties are the responsibility of the customer. We recommend checking your local customs regulations for more details.

How can I edit my order?

If you need to change or cancel your order, please contact us as soon as possible. Once the order has been processed and dispatched, we won’t be able to make changes.