FAQ

By when can I expect my order to be delivered?

Each jersey is made to order. Delivery usually takes about 3–4 weeks from the date you order.

When will I receive my tracking number?

Each jersey is made to order. Delivery usually takes about 3–4 weeks from the date you order. Once your order is shipped, a tracking number will be provided. Please note, the tracking may not show updates until the package reaches your destination country, but rest assured—if a tracking number has been generated, your order has already left our factory.

Which currency will I be charged in?

All orders are processed in USD. However, we offer a currency converter on our website, allowing you to view prices in your preferred currency. At checkout, you will be charged in USD at the most current exchange rate.

Will I receive a confirmation number when I place my order?

Yes, all customers will receive an order confirmation number via email within minutes of placing their order.

Who can I contact if I have an issue with my order?

If you have any questions or concerns about your order, please reach out to us at info@sportsjerseydirect.com and we'll be happy to assist.

How can I pay?

We accept all major credit cards, including Visa, Mastercard, Discover, and Amex. You can also pay through PayPal for added convenience.

Is checkout on your site secure?

Absolutely! Sports Jersey Direct takes your security seriously. Our checkout process is Level 1 PCI DSS compliant, meaning we adhere to strict standards to ensure your payment information is protected against fraud.

Will I need to pay customs fees?

For US and Canada orders, we prepay all duties and customs at dispatch, so you pay nothing extra on delivery. For orders to other countries, customs duties may apply depending on the value of the items and the regulations in your country, and any customs fees, taxes, or import duties on those orders are the responsibility of the customer. We recommend checking your local customs regulations for more details.

How can I edit my order?

You can change or cancel your order within 1 hour of placing it. After that, it goes into production and we can't make changes.